Hospital Hotline


Hospital Hotline

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If your insurance provider has specifically contracted with the hospital to provide cashless outpatient services, then you may receive them according to your plan.  If not, you will need to pay your medical bill yourself and claim back from your insurance provider later.  We will provide you with a medical certificate for reimbursement directly from your insurance company.
If you are planning for your medically necessary inpatient procedure in advance and think it may be covered by your insurance plan, Samitivej Chinatown Hospital can assist you in obtaining a guarantee of payment prior to admission.

To make the process as smooth as possible, please follow these steps:
  • Please contact our appointment booking team at the Bangkok Utilization Management Team  to schedule your medical procedure.
  • Attach copies of the following documents to your correspondence with the Utilization Management Department A scanned copy of your passport (photo page)
  • A copy (front and back) of your current medical insurance certificate or card
  • Any other documents required by your insurance company for identification purposes
Please note that Samitivej Chinatown Hospital reserves the right to refuse policies from certain insurance companies at our own discretion. We will advise you immediately if we cannot work with your insurance provider.
Samitivej Chinatown Hospital will then communicate with your insurance company to assist you in obtaining a Guarantee of Payment in advance of your admission.
Samitivej Chinatown Hospital is pleased to offer assistance in coordinating with your insurance provider. Each year, thousands of visitors from all over the world come to Samitivej Chinatown Hospital for its award-winning, internationally accredited medical services. To better meet the needs of our insured patients, we have partnered with an extensive network of insurance providers worldwide.
To better understand your insurance plan's benefits and limitations, we advise you to contact your insurance company before planning your treatment. Visit our insurance partner page to see if your insurer is currently working us.

Samitivej Chinatown Hospital can assist you with the following:
  • Emergency or Unplanned Inpatient Services
    In the event of an emergency or an un-planned inpatient visit, your insurance provider may still provide coverage for your treatment.
  • Outpatient Services
    If your insurance provider has specifically contracted with the hospital to provide cashless outpatient services, then you may receive them according to your plan.
  • Planned Inpatient Services
    Our planned inpatient services mean that Samitivej Chinatown Hospital can assist you in obtaining a guarantee of payment prior to admission.
Thai nationals and local expatriates with private medical insurance can receive coverage for their medical care at Samitivej Chinatown Hospital. We work with the following local insurance companies:
  • Road Accident Victims Protection Co.,Ltd.
  • LMG Insurance Co., Ltd.
  • Sahawattana Insurance Co., Ltd.
  • Kamol Insurance Co.,Ltd. (Public)
  • Nam Seng Insurance Public Co., Ltd.
  • Sampanh Insurance Co., Ltd.
  • Bangkok Insurance Public Co., Ltd.
  • Bangkok Union Insurance Public Co., Ltd.
  • The Siam Commercial Samaggi Insurance Public Co., Ltd.
  • Krungthai Panich Insurance Co., Ltd.
  • Safety Insurance Public Co., Ltd.
  • Assets Insurance Co., Ltd.
  • MSIG Insurance (Thailand) Co., Ltd.
  • Thaivivat Insurance Public Co., Ltd.
  •  Synmunkong Insurance Public Co., Ltd.
  • Charan Insurance Public Co., Ltd.
  •  Sri Muang Insurance Co., Ltd.
  • South East Insurance (2000) Co., Ltd.
  • QBE Insurance(Thailand) Co., Ltd.
  • Generali Insurance (Thailand) Co., Ltd.
  • Indara Insurance Public Co., Ltd.
  • Allianz C.P. General Insurance Co., Ltd.
  • Bangkok Thonburi Insurance Co., Ltd.
  • Combined Insurance (Thailand) Co., Ltd.
  • Chao Phaya Insurance Co., Ltd.
  • Patchara Insurance Co., Ltd.
  • Kurnia Insurance (Thailand) Co., Ltd.
  • Chubb Insurance (Thailand) Co., Ltd.
  • Phutthatham Insurance Co., Ltd.
  • Asia Insurance 1950 Co., Ltd.
  • China Insurance (Siam) Co., Ltd.
  • Paiboon Insurance Co., Ltd.
  • Erawan Insurance Co., Ltd.
  • Dhipaya Insurance Public Co., Ltd.
  • AIG General Insurance (Thailand) Ltd.)
  • AXA  Insurance Public Co., Ltd.
  • Deves Insurance Public Co., Ltd.
  • Phatra Insurance Public Co., Ltd.
  • Advance Insurance Co., Ltd.
  • CIGNA Insurance Co., Ltd.
  • Muang Thai Insurance Co., Ltd.
  • Osotspa Insurance Co., Ltd.
  • Thai Insurance Public Co., Ltd.
  • IAG Insurance (Thailand) Co., Ltd.
  • Thai Health Insurance Co., Ltd.
  • Mittare Insurance Co.,Ltd.
  • Liberty Insurance Co., Ltd.
  • Bupa Insurance (Thailand) Co., Ltd.
  • Thai United Insurance Co., Ltd.
  • BT Insurance Co., Ltd.
  • Bangkok Health Insurance Co., Ltd.
  • The FALCON insurance public Co.,Ltd.
  • AIOI Bangkok  Insurance Co., Ltd.
  • Thai Medical Care Co., Ltd.
  • Sompo Japan Insurance (Thailand) Co., Ltd.
  • Viriyah Insurance Co., Ltd.
  • Apex Health Insurance Co., Ltd.
  • Thai Reinsurance Public Co., Ltd.
  • Ayudhya Insurance Public Co., Ltd.
  • Ace Ina Overseas Insurance Co., Ltd. (Thailand)
  • Thaisri Insurance Co., Ltd.
  • Thai Development Insurance Co., Ltd.
  • New India Assurance Co., Ltd.
  • Thai Setakij Insurance Public Co., Ltd.
  • Siam City Insurance Co., Ltd.
  • New Hampshire Insurance Company
  • Thanachart Insurance Co., Ltd.
  • Union Insurance Co., Ltd.
  • Mitsui Sumitomo Insurance Co.,Ltd.
  • Union Prospers Insurance Co., Ltd.
  • American International Assurance Co., Ltd.(NON LIFE INSURANCE)
  • Navakij Insurance Public Co., Ltd.           
If you do not see your insurance provider's name here, you may still be able to receive cashless covered medical services. Please contact the Bangkok Hospital UM Team to inquire further.
If you represent an insurance company and would like to add your name to this list, please let us know.
In the event of an emergency or an un-planned inpatient visit, your insurance provider may still provide coverage for your treatment. To ensure payment, please follow these steps:
  • You will be asked to present the following items upon arrival at the hospital:
  • Passport
  • Current medical insurance certificate or card
  • Any other documents required by your insurance company for identification purposes
Please note that Samitivej Chinatown Hospital reserves the right to refuse policies from certain insurance companies at our own discretion. We will advise you immediately if we cannot work with your insurance provider.
  • Your physician will write a detailed medical report with your treatment plan.
  • Our International 3rd Party Payer Services team will coordinate with your insurance provider for the approval of a Guarantee of Payment for your medical expenses.
  • The insurance provider then evaluates and makes a decision on coverage.  Normally a Guarantee of Payment will be sent to Samitivej Chinatown Hospital within 24-48 hours.  Despite your having an insurance policy, there may be times when the insurance provider does not provide a Guarantee of Payment within this time period.  Possible reasons for this may include:
  • Verification process of the insurance provider
  • Time needed to process the application and/or length of stay may be insufficient to afford the insurance provider adequate time
  • Differences in time zones, weekends or bank holidays
  • Pre-existing conditions or exclusions
  • Terms and conditions of your policy
  • If there is a delay and the documents are not produced by the time you have been discharged, we will not be able to process your insurance claim.  You will be required to pay the bill in full by cash or credit card and then file for reimbursement directly with your insurance company.
  • You are always required to pay any excess amount at the time of your discharge.  The excess amount may include such expenses as insurance co-payments, room rates that exceed your insured limit, or personal expenses such as telephone calls that are in addition to our included services.
  • Complete insurance information must be submitted during your admission.  We will not be able to process any insurance claims after you have been discharged.
Insurance Partner
  • Mitsui Sumitomo Insurance-OPD
  • Sompo Japan Nipponkoa Insurance Inc
  • Tokio Marine & Nichido Fire  Insurance Co.,Ltd – OPD
The potential disruption of a holiday or business trip by a medical emergency is leading more and more people to consider travel insurance.  As the number of insured travelers increases, so too do the number of medical facilities that work closely with travel insurers.

Samitivej Chinatown Hospital works with hundreds of travel insurance companies either directly or through their medical assistance providers.
If you would like to confirm that Samitivej Chinatown Hospital works with your travel insurance company, please contact the Bangkok Referral Center.
โรงพยาบาลกรุงเทพได้คัดเลือกโรงแรมคุณภาพสูงสำหรับผู้ป่วยที่อาจต้องการพักนอกสถานที่ หรือต้องการอยู่กับครอบครัวและเพื่อน ๆ ในสภาพแวดล้อมที่เป็นส่วนตัวมากขึ้น
โรงแรมในเครือทั้งหมดมีความ สะอาด สะดวก  ปลอดภัย และ ทันสมัย พร้อมสิ่งอำนวยความสะดวกเช่น ชุดเครื่องนอนพิเศษที่ได้รับการปรับแต่งให้ ตรงตามข้อกำหนดโรงพยาบาลกรุงเทพ
ที่โรงพยาบาลกรุงเทพ เราเสนอที่พักให้ผู้ป่วยตามระยะเวลาการพักรักษา เพื่อจะได้ใกล้ชิดกับครอบครัว หรือหากผู้ป่วยเพียงแค่ต้องการพักผ่อนวันหยุด
รายชื่อโรงแรมในเครือสามารถดูได้ที่ด้านล่าง หากท่านต้องการข้อมูลเพิ่มเติมสามารถติดต่อฝ่าย คอนเซียช
Destination Hotel Name Telephone Weblinks
Bangkok Amari Residences Bangkok (02) 308 5900
Bangkok Amari Airport (02) 566-1020
Bangkok Amari Atrium (02) 718-2000
Bangkok Amari Watergate (02) 653-9000
Bangkok Ambassador Hotel Bangkok (02) 254-0444
Bangkok Arnoma Hotel (02) 253-3410
Bangkok Asia (02) 215-0808
Bangkok Baiyoke Sky (02) 656-3000
Bangkok Baiyoke Suite (02) 255-0330
Bangkok Bangkok Palace (02) 253-0150
Bangkok Bangkok Marriott Resort & Spa (02) 476-0021
Bangkok Bel-Aire Princess (02) 253-4300
Bangkok Conrad Bangkok (02) 690-9999
Bangkok Century Park (02) 246-7800
Bangkok Chaophaya Park Hotel (02) 290-0125
Bangkok Crowne Plaza Bangkok (02) 238-4300
Bangkok D'Ma Pavillion (02) 650-0288
Bangkok Dusit Thani (02) 236-0450
Bangkok Eastin (02) 651-7600
Bangkok Emerald (02) 261-7108
Bangkok Evergreen Laurel (02) 266-7266
Bangkok Four Wings (02) 260-2100
Bangkok Grand China Princess Bangkok (02) 224-9977
Bangkok Grand Hyatt Erawan (02) 254-1234
Bangkok Hilton International Bangkok (02) 253-0123
Bangkok Holiday Inn Crowne Plaza (02) 238-4300
Bangkok Hotel Plaza Athenee, Bangkok (02) 650-8800
Bangkok Imperial Queen's Park (02) 261-9000
Bangkok Montien (02) 234-8060
Bangkok Montien Riverside (02) 292-2999
Bangkok Narai Hotel (02) 237-0100
Bangkok New Peninsula (02) 234-3910
Bangkok Novotel Bangkok (02) 255-6888
Bangkok Novotel Lotus (02) 261-0111
Bangkok Oriental (02) 659-9000
Bangkok Pan Pacific (02) 632-9000
Bangkok Pathumwan Princess (02) 216-3700
Bangkok Peninsula (02) 861-1111
Bangkok Pinnacle (02) 287-0111
Bangkok Regent Bangkok (02) 251-6127
Bangkok Rembrandt (02) 261-7100
Bangkok Royal Benja Hotel (02) 655-2920
Bangkok Royal Orchid Sheraton (02) 266-0123
Bangkok Shangri-La (02) 236-7777
Bangkok Sheraton Grand (02) 653-0333
Bangkok Sofitel Central Plaza (02) 541-1234
Bangkok Sol Twin Tower (02) 216-9555
Bangkok Sukhothai (02) 287-0222
Bangkok Tawana Ramada (02) 236-0361
Bangkok The Swiss Lodge (02) 233-5345
Bangkok Westin Banya Tree (02) 679-1200
Bangkok Windsor Suites Hotel (02) 262-1234
Bangkok Siam Kempinski Hotel Bangkok +66(0) 2 162 9000
Bangkok Renaissance Bangkok Ratchaprasong Hotel +66(0) 2125 5000
Designed with the Patient in Mind

At Samitivej Chinatown Hospital, we are always working to continually improve the healthcare payment process. In addition to seeking new avenues for insured patients to receive guarantees of payment from their providers, we have also taken a pledge to drive transparent pricing for a wide range of common surgical procedures with our Fixed Price Packages.
Just as every medical treatment is tailored to meet your specific needs, our fixed price packages are created with your specific health in mind. Rather than taking a one-size-fits-all approach, we provide you with a package tailored to your healthcare needs. Following a detailed evaluation of your physical health, taking into account your age, medical history, and any underlying illnesses, we furnish you with one set price for your procedure.

Healthcare Planning Made Painless

Hidden fees, unexplained surcharges and exorbitant costs due to unexpected complications can significantly affect your planned healthcare expenditures. To address this, our growing list of Fixed Price Packages fully incorporates:
Price Packages fully incorporates:
·         Pre-operative testing
·         Doctor's Fees (Surgeon, Anesthesiologist)
·         Rehabilitation
·         Operating Room
·         Patient Room
·         Standard Lab fees
·         Radiology
·         Take home medications related to surgery
·         Selected items related to procedures (e.g. implants for knee replacements)

Many of our surgical packages also include special services for patients flying in for surgery from abroad, such as special medications or rehabilitation services. For example:
Hip and knee joint replacements include:
·         Rehabilitation services to ensure optimal improvement in range of motion before flying home
·         Special medications to prevent DVT (clotting in the legs)
Spinal Surgery includes:
·         Rehabilitation services to ensure optimal outcomes before flying home

We expect the unexpected

Surgical Packages are a common model for international hospitals, particularly for healthcare facilities that cater to the growing demand for global healthcare or "medical tourism." But too often the level of exclusions, terms and conditions can make it difficult to determine the actual cost even after you have been admitted.
At Samitivej Chinatown Hospital, our Fixed Price Package rates are inclusive of unexpected complications such as:
·         Pain
·         Nausea
·         Bleeding
·         Infection
In other words, if any of the above arise during your treatment, you will not be billed any additional fees for additional treatment.
Furthermore, we have created an outlier policy for unexpected complications not listed above. What this means is that even if your treatment leads to a far more complicated procedure, for whatever reason, a cap will be placed and a maximum fee limit will be adhered to, based on your eligibility criteria.
Please note:

·         Fixed pricing program cannot be used in conjunction with other promotions
·         Patients must be evaluated by Samitivej Chinatown Hospital physicians prior to treatment to qualify
·         Samitivej Chinatown Hospital reserves the right to cancel the fixed pricing program if the patient does not disclose a known underlying condition

To find out if you qualify for a fixed pricing package
ท่านสามารถติดต่อ สำนักงานโรงพยาบาลกรุงเทพ ในประเทศบังคลาเทศ ที่เมือง Chittagong, Dhaka and Narayangonj
  • Dhanmondi
    Bangkok Hospital Information Office, Dhaka

House # 76/1 (Ground floor),Road # 7/A Dhanmondi R/A Dhaka-1209
Phone: +88-02-8191650-1, Fax: +88-02-9141493, Hotline: +88 01923334444

Personal Contacts:
- Dr. Sen: +8801730080889
- Dr. Ishrat: +8801755558805
- Dr. Naziya: +8801730080884
- Mr. Arefin : +8801755558802
- Ms. Tatiana: +8801755558806
- Mr. Shohid : +8801730080888
- Mr. Shariful : +8801730080887
- Ms. Arifa   : +8801730080885
- Mr. Shafiqul:+8801755558803
- Mr. Saiful:+8801755558808
- Ms. Ashoka:+8801755558801
  • Chittagong
    Bangkok Hospital Information Office, Chittagong

Al Nur Badrun Center, Ground Floor, Prabartak More, 1486/1672
O R Nizam Road, Chittagong (Beside Standard  Chartered Bank)
Phone: +88 (031) 2553536

Office Contacts: Dr. Tanvir : +88 017 300 80880
- Mr. Biplab : +88 017 300 80881
- Mr. Rashedul : +88 017 5555 8810
  • Banani
    Bangkok Hospital Information Office, Banani

H#44,R#15,Block#D, Banani,Dhaka-1212

Office Contacts: Dr. Jafrin: +88 017 300 80883
- Dr. N. Zareen:+88 017 555 58809
- Ms. Sharmin:+88 017 300 80886

ติดต่อสำนักงานโรงพยาบาลกรุงเทพ ในประเทศเวียดนาม ที่เมืองโฮจิมินห์ และ ฮานอย
  • Ho Chi Minh
    Bangkok Hospital Office, Ho Chi Minh

    207 Dien Bien Phu
    District 3, Ho Chi Minh City, Vietnam
    Tel: (+848) 5404-1436, Fax: (+848) 5404-1437
  • Hanoi
    Bangkok Hospital Office, Hanoi

    Suite 201, Tower 131 Bui Thi Xuan Street,
    Hai Ba Trung District, Hanoi, Vietnam
    Tel: (+844) 3935-0858, Fax: (+844) 3935-0859
  • โรงพยาบาลรอยัลรัตตนะ

    Royal Rattanak Hospital
    Bangkok Hospital Office, Ground Floor No. 11 Street 592
    Boeung Kok 2, Toul Kok
    Phnom Penh, Kingdom of Cambodia
    Tel: (+855) 23 991-000, ext. 1115
    (+855) 23 365-555, ext. 1115

    Mobile: (+855) 89 368-677 (direct line), (+855) 16 557-667 (24 hrs)
    Fax: (+855) 23 986-592

ติดต่อสำนักงานโรงพยาบาลกรุงเทพ 2 แห่ง ในประเทศเมียนมาร์ ได้ที่เมืองมัณฑะเลย์และนครย่างกุ้ง
  • Bangkok Hospital Office, Myanmar
    181 Bo Myat Tun Street
    Botataung TSP, Yangon 11161 Myanmar
    Tel: +95 (0)1 20 21 20
          +95 (0)1 29 97 97
    24/7 Hotline: +95 (0)9 510 6666 (Myanmar)
    +66 (0)81 868 1284 (Thailand)
    Fax: +95 (0)1 20 27 51
  • Bangkok Hospital Office, Mandalay
    Aryu Thukha Multi-specialty Clinic
    150, 74th Street ( bet. 30th & 31st St )
    Chan Aye Thar Zan TSP, Mandalay
    Tel: +95 (0)9 5199 188
          +95 (0)2 744 82
    Fax: +95 (0)2 744 83